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How We Calculate Shipping
We use real-time UPS weight-based calculations. To find the shipping amount for your order you must fill in your address information on the shopping cart check-out page. Click on Verify to obtain the actual charges applied to your purchase (shipping and MA sales tax - if applicable). You are not COMMITTED to the purchase until
you click on SUBMIT ORDER on the last screen. Shortly thereafter, you will receive an e-mail with the details of your purchase.
Shipping Policy
Most items sold through The Artist's Depot are shipped from either the manufacturer or a
distributor. They will normally ship either UPS or FedEx ground depending on the item size/weight and your location
(unless expedited shipping arrangements have been made). However, there may be occasions on small items where they will ship using USPS, and that is outside of our control.
We rely on our customers to provide a complete and accurate shipping address. If the shipping company is unable to deliver to the address as provided by our customer, receipt of your merchandise may be delayed - or even returned as undeliverable. In the event that
merchandise is returned to the warehouse / distributor as undeliverable because of an address error (not made by Tankersley Enterprises LLC or The Artist's Depot), a refund cannot be issued. If the customer corrects their address after merchandise has been returned as undeliverable, additional shipping charges may be applied to the re-order at the expense of the customer.
Address corrections received prior to merchandise being initially shipped will not have any additional charges applied.
We strive to get orders processed as quickly as possible. The warehouse is typically closed on weekends. All orders and requests for 2nd day shipping made after 12:00 noon EST will be fulfilled on the following
business day. The date any order is placed does not count as a shipping date.
Although every attempt is made to provide our customers with an email containing the tracking information, this is not always possible. If you do not receive your tracking information and would like it, please contact us and we will
gladly provide it. Spam blocking software or filters may inadvertently put our e-mails into your trash if we are not on your list of
approved e-mail addresses. Make sure you add sales@theartistsdepot.com and
webmaster@tankersleywest.com to your address book. This will allow us to send you sales invoices as well as replies to your questions.
We are not and cannot be liable for any damage or delays caused by the shipper. If you receive an item that has been damaged in shipping, you must contact the shipper immediately. We will appreciate it if you will inform us as well, but that is secondary. Any defect noticed after 5 days of receipt of your product, the issue must be taken up with the manufacturer.
Please be advised that orders made during the 'back to school season' of August and September may be delayed as the warehouse receives an incredibly large influx of orders. Any delays in shipping due to system failures are abnormal, but they can happen. In the event that the warehouse experiences delays for any reason, your shipment may be delayed beyond the normal delivery timeline. This is outside of our control and we appreciate your patience.
International Shipping
All items from The Artist's Depot are available for international delivery. However, please Do NOT complete the order form but rather contact us directly
with the items you want and your complete mailing address so that shipping can be calculated. There is a minimum order requirement of $25 for all orders placed outside of the US.
We are required by our suppliers to collect a 6% GST and a 10% duty fee on any delivery to Canada via UPS. Arrangements can be made to ship via USPS (depending on size and weight) but this will require approximately an additional week for shipping.
For large international orders, we reserve the right to verify payment prior to placing the order, and additional information may be required.
Please Note: There may be Customs or duty fees
(which vary between countries) are the sole responsibility of the customer. | 
