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Minimum Order Requirement
Purchases made by our customers are subject to a $20.00 minimum order requirement - this does not include shipping.
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Color Variations
While "we" (Tankersley Enterprises and/or The Artists Depot™) strive to be as accurate as possible when providing color 'chips', the outcome on individual monitors may vary. This occurs due to resolution and color management settings. Individual color settings vary; therefore please use our color charts as a guideline only and be aware that the colors you see on our sites may may vary slightly from the actual product. Universal (hexadecimal codes) are not always as accurate as the actual colors.
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Shipping Calculation
We use real-time UPS weight-based calculations. To find the shipping amount for your order you must fill in your address information on the shopping cart check-out page. Click on
the VERIFY button to obtain the actual charges applied to your purchase (shipping and Indiana sales tax - if applicable). You are
NOT COMMITTED to the purchase until clicking on SUBMIT ORDER on the last screen. Shortly thereafter, you will receive an e-mail with the details of your purchase.
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Return, Refund and Exchange Policy
We want you to be 100% satisfied with our sales and service, and although we expect you to know what you are buying before you purchase it, we acknowledge that sometimes "stuff" happens. Our existing customers know that we will do anything we can to resolve a "problem".
If, upon receipt of your order, there are items or parts missing or damaged, it is imperative that you contact us immediately for us to rectify the problem. Please be advised that shipping charges are non-refundable.
If the item is not what you expected (i.e., wrong color) and you want to exchange it for the same item in a different color
or size, you need to contact us for authorization. There will be a 35% re-stock fee if the item is returned to the warehouse without authorization or
if delivery is refused or unclaimed upon delivery.
An RMA number - return merchandise authorization - is required and will be assigned for the return.
If an item is being returned to us we require that you provide us with a tracking number so we know when to expect it. Once we have a tracking number
and know the date of return, your replacement item will be sent. If an item is returned to the manufacturer without an RMA number, or returned to The Artists Depot™ without prior authorization from us, your merchandise exchange / refund may not be processed.
If you request to return merchandise to The Artists Depot™, or if you obtain an RMA from our supplier without first notifying us, or if you are
requesting a return more than 15 days after receipt, for any reason, there will be a
standard 25% restock fee.
Requests for a refund made 30 days or more after receipt of merchandise will be
handled on a case-by-case basis and may be subject to a fee.Top
Warranties
All items are warranted directly by the manufacturer and vary according to product. Most items have a 90-day warranty; however, some chairs, table & furniture items have a longer warranty. No other warranty either expressed or implied is offered by The Artists Depot™. The Artists Depot™ is not responsible for normal wear & tear, abuse, or mistreatment of merchandise.
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Order Cancellation
The Artists Depot™ web site does not offer on-line order cancellation at this time.
If you need to cancel an order, you must contact us at (707) 304-1669 within 24 hours of placing your order. If you call outside of our business hours, please leave a message and we will return your call as soon as possible.
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Shipping Policy
All items sold from The Artists Depot™ (unless otherwise specifically stated) will be shipped to you directly from the manufacturer's warehouse. We place your order as soon as payment has been received, and the warehouse will normally process your order within 2 to 3 business days. Purchases will normally ship either UPS or FedEx ground depending on the item size/weight and your location (unless expedited shipping arrangements have been made). However, there may be occasions on small items where the manufacturer/distributor will ship using USPS, and that is outside of our control.
We rely on our customers to provide a complete and accurate shipping address. If the shipping company is unable to deliver to the address as provided by our customer, receipt of your merchandise may be delayed. Address corrections received prior to merchandise being initially shipped will not have any additional charges applied.
We strive to get orders processed as quickly as possible. All orders requesting 2nd day shipping will be processed on the following business day.
The date the order is placed does not count as a shipping day. The warehouse is closed on weekends and holidays. We are always closed on the 5th of every month as well as the next business day after Federal Holidays..
We are not and cannot be liable for any damage or delays caused by the shipper. If you receive an item that has been damaged in shipping, you must contact the shipper immediately. We will appreciate it if you will inform us as well, but that is secondary. Any defect noticed after 5
days of receipt of your product, the issue must be taken up with the manufacturer.
Please be advised that orders made during the 'back to school season' of August through
October, as well as the late November to mid-December holiday season, may be delayed as the warehouse receives an incredibly large influx of orders. Any delays in shipping due to system failures are abnormal, but they can happen. In the event that the warehouse experiences delays for any reason your shipment may be delayed beyond the normal delivery timeline. This is outside of our control and we appreciate your patience Shipping by truck is required for certain oversized items. The current cost for truck delivery is $85. This charge does not include use of the lift gate, placing the package inside the home or garage. If you require inside delivery, we require instructions to be placed in the comment section. There is an addition charge of $50 for deliveries outlined above.
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Out of Stock and Discontinued Items
The Artists Depot™ strives to make sure that all items on our site are available and in stock. Occasionally we discover that an item is temporarily out of stock or even discontinued. Unfortunately, we do not get advance notice (or, in some instances, any notice) from our suppliers regarding out of stock or discontinued items. We truly apologize for any inconvenience this may
cause. Upon discovering that a product has been discontinued it is immediately removed from the website and any purchase is immediately.
For out of stock items: you will be immediately notified of the status and an estimated date the product is due back in the warehouse. If you wish to wait for the products to arrive back in the warehouse, there is nothing further you need to do. If, on the other hand, you cannot wait and we cannot find another supplier, you will be refunded for that item. In the event a customer does not return a call or reply to an e-mail notifying them of the status of an out-of-stock item, that order will be put on back order.
For discontinued products: you will be notified of the status.
If you agree, we will search for the same product from alternate
suppliers. Unfortunately this is not always possible. In the event that we cannot locate the identical product from an alternate source, your
purchase will be refunded in full, including shipping costs.
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International Orders
We have suspended all international orders and are sorry for any inconvenience.Top
Product weights - where do they come from
All product weights come directly from the distributors/manufacturers. Weights used are the shipping weights not the actual weight of the product.
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Payments
We are currently using Authorize.net as our on-line credit card processor. We accept MasterCard, Visa, Discover, and American Express through Authorize.net. If you have any questions regarding the security of an Authorize.net payment, we encourage you to visit http://www.authorize.net. Payments may also be made through PayPal by using your PayPal account or credit card. If you have any questions regarding the security of a PayPal transaction, we encourage you to visit http://www.paypal.com
As a courtesy to our customers, we also accept checks drawn against U.S. Banks as a valid form of payment. Make sure you select 'check' as your payment method and complete the order form. ALL checks must clear our bank prior to the order be processed and shipped. This normally takes 7 to 10 business days. We reserve the right to authenticate a cashiers check upon receipt to expedite this process, but this cannot be guaranteed.
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Gift Certificates
Gift certificates are available for purchase. Please contact us for more details and information.
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The Artists Depot™ Website
This website is maintained and updated by Tankersley Enterprises. If you experience any problem whatsoever with the functionality of this website, PLEASE use the "Contact Us" form (on the top of every page) and let us know of the problem. We reserve the right to modify item price and/or description, discontinue an item, change our shipping and return policy, or even pull an item from inventory at any time for any reason, with or without prior notice.
We also reserve the right to modify any section of this "Terms of Service" from The Artists Depot™ at any time, with or without prior notice.
By using our websites (http://www.theartistsdepot.com,
http://www.info4artists.com, and/or http://www.tankersleywest.com) you agree to our Terms of Service and our Privacy Policy.
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California Title 20 Requirements
Beginning January 1, 2010 California Title 20 goes into effect. One aspect of this law to requires all portable lamps sold in California to include lights or bulbs that comply with new energy efficiency standards. Some lamps on our site now have notices stating that the particular lamp is not available for sale in California. We hope that the manufacturers will start supplying bulbs with all their lamps.
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Exception Disclosure
Tankersley Enterprises and/or The Artists Depot™, may disclose your information only if necessary to protect our legal rights or if the information relates to actual or threatened harmful conduct. Disclosure may be required by law or if we receive legal process.
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