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Minimum Order Requirement
Purchases made
by US customers from The Artists Depot are subject to a $10.00 minimum order requirement.
There is a minimum order requirement
of $25 USD for all international orders.
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Color Variations
While "we" (Tankersley Enterprises LLC and/or The Artists Depot) strive to be as accurate as possible when providing color 'chips', the outcome on individual monitors may vary. This occurs due to resolution and color management settings. We select our colors based on the actual colors of our products and realize that individual color settings vary; therefore please use our color charts as a guideline only and be aware that the colors you see on our sites may may vary
slightly from the actual product. Universal (hexidecimal codes) are not always as accurate as the actual colors we need to use.
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Shipping Calculation
We use real-time UPS weight-based calculations. To find the shipping amount for your order you must fill in your address information on the shopping cart check-out page. Click on Verify to obtain the actual charges applied to your purchase (shipping and Indiana sales tax - if applicable). You are not COMMITTED to the purchase until click on SUBMIT ORDER on the last screen. Shortly thereafter, you will receive an e-mail with the details of your purchase.
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Refund and Exchange Policy
We want you to be 100% satisfied with our sales and service, and although we expect you to know what you are buying before you purchase it, we acknowledge that sometimes "stuff" happens. Our existing
customers know that we will do anything we can to resolve a "problem".
All items sold from the Artists Depot (unless otherwise specifically stated) will be shipped to you directly from the manufacturer's warehouse. We place your order as soon as payment has been received, and they will normally ship your order within
2 to 3 business days. If, upon receipt of your order, there are items or parts missing or damaged, it is imperative that you contact us immediately for us to rectify the problem. Please be advised that shipping charges are non-refundable.
If the item is not what you expected (wrong color) and you want to exchange it for the same item in a
different color, you need to contact us for authorization. There will be a 35%
re-stock fee if the item is returned to the warehouse without authorization or
refused by the customer upon delivery. (an RMA number - return merchandise authorization - is required and will be assigned for
the return).
If you have received authorization to return merchandise directly to The Artists Depot or
Tankersley Enterprises, LLC, return shipping will be at your expense. If an item is being returned to us,
we require that you provide us with a tracking number so we know when to expect it. Once we have a tracking
number your replacement item will be sent. If an item is returned to the
manufacturer without an RMA number, or returned to The Artists Depot / Tankersley Enterprises, LLC without prior authorization from us,
your merchandise exchange /refund may not be processed.
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Warranties
All items are warranted directly by the manufacturer. No other warranty either
expressed or implied is offered by Tankersley Enterprises LLC / The Artists
Depot. Tankersley Enterprises LLC / The Artists Depot is not responsible for
normal wear & tear, abuse, or mistreatment of merchandise.
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Order Cancellation
The Artists Depot web site does not offer on-line order cancellation at this time.
If you need to cancel an order, you must contact us at (317) 663-8708 within 24 hours of placing your order.
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Shipping Policy
As stated above, all items sold through Artists Depot are shipped from either the manufacturer or a distributor. They will normally ship either UPS or FedEx ground depending on the item size/weight and your location
(unless expedited shipping arrangements have been made). However, there may be occasions on small items where the
manufacturer/distributor will ship using USPS, and that is outside of our control.
We rely on our customers to provide a complete and accurate shipping address. If the shipping company is unable to deliver to the address as provided by our customer, receipt of your merchandise may be delayed - or even returned as undeliverable. In the event that merchandise is returned to the warehouse / distributor as undeliverable because of an address error (not made by Tankersley Enterprises LLC or The Artists Depot), a refund cannot be issued. If the customer corrects their address after merchandise has been returned as undeliverable, additional shipping charges may be applied to the re-order at the expense of the customer. Address corrections received prior to merchandise being initially shipped will not have any additional charges applied.
We strive to get orders processed as quickly as possible. Since the warehouse is closed on weekends, all orders and requests for 2nd day shipping made after 11:00 am EST will be fulfilled on the following
business day. Arrangements for Next Day shipping can be made - please
contact us for a quote if you need something that quickly. Warehouses close at 3:30 pm EST; therefore orders received after 11:30 pm EST will be processed the next business day (including 2nd day shipping). The date the order is placed does not count as a shipping day.
Every attempt is made to provide our customers with an email containing the tracking information, with the exception of shipments made via USPS. Spam blocking software or filters may inadvertently put our e-mails into your trash if we are not on your list of approved e-mail addresses. Make sure you add
info@theartistsdepot.com
and
webmaster@tankersleywest.com
to your e-mail address book. This will allow us to send you sales invoices as well as replies to your questions.
We are not and cannot be liable for any damage or delays
caused by the shipper. If you receive an item that has been damaged in shipping, you must contact the shipper
immediately. We will appreciate it if you will inform us as well, but that is secondary. Any defect noticed after 5
days of receipt of your product, the issue must be taken up with the manufacturer.
Please be advised that orders made during the 'back to school season' of August and
September, as well as the late November/early December holiday season, may be delayed as the warehouse receives an incredibly large influx of orders. Any delays in shipping due to system failures are abnormal, but they can happen. In the event that the warehouse experiences delays for any reason your shipment may be delayed beyond the normal delivery timeline. This is outside of our control and we appreciate your patience.
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Out of Stock and Discontinued Items
Tankersley Enterprises LLC and The Artists Depot strives to make sure that all items on our site are available
and in stock. In rare occasions
we discover that an item is temporarily out of stock or even discontinued.
Unfortunately, we do not get
advance notice (or, in some instances, any notice) from our suppliers regarding out of stock or
discontinued items. We truly apologize for any inconvenience this may
cause. Upon discovering that a product has been discontinued it is
immediately removed from the website.
For out of stock items: you will be immediately notified of the status
and an estimated date the product is due back in the warehouse. If you
wish to wait for the products to arrive back in the warehouse, there is nothing
further you need to do. If, on the other hand, you cannot wait and we
cannot find another supplier, your purchase will be refunded in full.
For discontinued products: you will be notified of
the status. If the customer agrees, we will search for alternate
suppliers. Unfortunately this is not always possible. In the event
that we cannot locate the identical product from an alternate source, your
purchase will be refunded in full.
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Casting and Resin ProductsWhile we strive to get casting & resin items
(from the atelier) shipped as quickly as possible, we must acknowledge that our supplier does not
currently ship directly to customers. What does that mean to you? This can cause an additional delay in receiving your purchase. We do stock casting & resin products on the premises; however, we simply don't have the space to stock
dozens of all the products. We are currently working on this issue. In the meantime, we appreciate your patience and understanding and
truly apologize for any inconvenience the delay may cause you.
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International Orders
All items from The Artists Depot are available for international delivery.
However, please Do NOT complete the order form but rather
contact
us directly
with the item(s) you want and your complete mailing address so that
shipping can be calculated. There is a minimum order requirement of $25
USD for all international orders.
Please Note: There may be Customs or duty fees which are the sole responsibility of the customer.
At this time our shopping cart cannot calculate shipping for our Canadian
customers. We are working on this and hope to have a work-around in the
near future. Until then please
contact
us directly
with the item(s) you want and your complete mailing address so that
shipping can be calculated. We are required by our suppliers to collect a
6% GST and a 10% duty fee on any delivery to Canada via UPS. Arrangements can be made to ship via USPS (depending on size and weight) but this will require approximately an additional week for shipping. For large international orders, we reserve the right to verify payment prior to placing the order, and additional information may be required.
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Product weights - where do they come from
All product weights come directly from the distributors/manufacturers.
Weights used are the shipping weights not the actual weight of the product.
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Payments
We are currently using Authorize.net as our on-line credit card
processor. We accept MasterCard, Visa, Discover, and American Express through Authorize.net. If you have any questions
regarding the security of an Authorize.net payment, we encourage you to visit
http://www.authorize.net.
Payments may also be
made through PayPal by using your PayPal account. If you have any questions regarding the security of a
PayPal transaction, we encourage you to visit
http://www.paypal.com
As a courtesy to our U.S. customers, we also accept checks drawn against U.S. Banks as a valid form of payment. Make sure you
select 'check' as your payment method and complete the order form. ALL checks, even a bank cashiers check, must clear
our bank prior to the order be processed and shipped. This normally takes 7 to 10 business days. We reserve the right to authenticate a cashiers check upon receipt to expedite this process, but this cannot be guaranteed.
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Gift Certificates
Gift certificates are available for purchase. Please
contact us for more details and information.
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The Artists Depot Website
This website is maintained and updated by Tankersley Enterprises, LLC. If you experience any problem whatsoever with the functionality of this website, PLEASE use the "Contact Us" form (on the top of every page) and let us know of the problem. We are solely responsible for it's content and strive to be as accurate as possible.
We reserve the right to modify item price and/or description, discontinue an item, change our shipping and return policy,
or even pull an item from inventory at any time for any reason, with or without prior notice.
We also reserve the right to modify any section of this "Terms of Service" from The Artists Depot at any time, with or without prior notice.
By using our websites (http://www.theartistsdepot.com,
http://www.info4artists.com, and/or
http://www.tankersleywest.com)
you agree to our Terms of Service and our Privacy Policy.
Exception Disclosure
Tankersley Enterprises LLC / The Artists Depot may disclose your information
only if necessary to protect our legal rights or if the information relates to actual
or threatened harmful conduct. Disclosure may be required by law or if we
receive legal process.
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